ALIA.ASIA REFUND POLICY

Thank you for choosing Alia.asia for your hotel reservations. Please read our refund policy carefully before making any bookings. By using our website and services, you agree to abide by the following refund policy.

Refund Eligibility: Refunds are applicable only for hotel reservations made through Alia.asia, including Alia Premier and Alia Express. Refund requests must be made before 7 days of the date of the stay. In the event bookings are made from 3rd party websites all refund policy stated on the respective sites shall prevail.

Refund Process: To initiate a refund, please contact our customer support team through the contact information provided on our website or via email at support@alia.asia. Refunds will be processed to the original payment method used during the booking. Refunds are subject to the terms and conditions set forth in this policy.

Non-Refundable Situations: No refunds will be provided for cancellations made after the date of stay. Refunds will not be granted for bookings canceled outside the 7-day window before the date of stay. Refunds are not applicable for no-shows or early checkouts.

Cancellation Within 7 Days: If you cancel your reservation before 7 days of the date of stay, you will be eligible for a refund. Cancellation requests made after 7 days of the date of stay will not be eligible for a refund.

How to Request a Refund: To request a refund, please contact our customer support team using the contact details provided on the Alia.asia website or via email at support@alia.asia. Provide your booking details and reason for the refund request.

Refund Approval: All refund requests are subject to approval by Alia.asia. Alia.asia reserves the right to deny a refund if the request does not meet the criteria outlined in this policy.

Policy Updates: Alia.asia reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the latest version of our refund policy. By using Alia.asia for hotel bookings, you agree to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please contact our customer support team.