Terms and Conditions (TNC) for Alia.asia, Alia Premier, Alia, and Alia Express:

Booking Process:

Users must be 18 years or older to make a reservation on Alia.asia. Users are required to provide accurate and complete information during the booking process. Booking confirmation will be sent via email, including reservation details and a unique booking reference number.

Payment:

Payments can be made through the accepted payment methods specified on the website. Alia.asia reserves the right to verify and validate the payment details before confirming the reservation. Prices are inclusive of all applicable taxes unless stated otherwise. Payment will be processed to VIP Pass Holidays (Malaysia).

Cancellation and Refund:

Cancellation policies vary for Alia Premier, Alia, and Alia Express. Users are advised to review the specific cancellation policy for the selected accommodation during the booking process. Refunds, if applicable, will be processed if the cancellation is made at least 7 days before the arrival date, in accordance with the refund policy specified on the website. Users are encouraged to refer to the refund policy page on the website for detailed information.

Modifications:

Changes to reservation dates, room types, or other details are subject to availability and may incur additional charges. Users can request modifications through the website or by contacting customer support.

Check-In and Check-Out:

Standard check-in time is [14:00], and check-out time is [12:00]. Early check-in or late check-out may be available upon request and subject to additional charges.

Guest Responsibilities:

Guests are expected to adhere to the hotel’s policies and regulations. Any damages caused by guests to the property will be charged to the guest’s account.

Privacy Policy:

Alia.asia respects user privacy. The privacy policy outlines how personal information is collected, used, and protected.

Force Majeure:

Alia.asia is not liable for any failure or delay in performing its obligations due to unforeseen circumstances, including but not limited to acts of nature, government actions, or other events beyond its control.

Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of Malaysia.

Contact Information:

For inquiries, users can contact customer support through the contact details provided on the website or via email at support@alia.asia.

Changes to TNC:

Alia.asia reserves the right to update or modify these terms and conditions at any time without prior notice. Users are encouraged to review the TNC periodically.

Additional Information:

Alia.asia utilizes Xcaliber Co. Ltd as the booking engine platform. VIP Pass Holidays (Malaysia) Sdn. Bhd is the main company handling Alia.asia website, and all the hotels are under VIP Pass Holidays (Malaysia) Sdn. Bhd. By using Alia.asia and its affiliated brands, users agree to abide by these terms and conditions.

Hotels listed below are handled and managed by VIP Pass Holidays (Malaysia) Sdn. Bhd:

1. Alia Premier KLCC
2. Alia Express KL Sentral
3. Alia Tiara River and Beach Resort
4. Alia Express CZ hotel
5. Alia Express Ferringhi
6. Alia Express Green mango
7. Alia Express Bari Indah
8. Alia Express Dey Hotel
9. Alia Express Twelve Hotel
10. Alia Express Sendayan
11. Alia Express Villa Temila